Data Deletion Request

Fortwit Technology Limited provides account and personal-data deletion for Tag Along users in every supported country. Deleting the app from your phone, signing out, blocking someone or temporarily disabling an account does not delete your Tag Along account or its associated information.

You may request deletion of an individual item, correction of information, or deletion of the entire account. A request to erase information can be made even if you cannot access your account. You do not have to provide a reason or agree to marketing to request deletion.

Open Tag Along’s account settings, select “Delete account”, review the consequences and confirm using a proportionate verification step. The control must be clearly labelled and easy to find. It allows you to initiate deletion of the complete account and associated information. A support email or telephone call is not a mandatory extra step for ordinary account deletion.

Open www.mytagalongapp.com and follow the “Data Deletion” footer link. The public page must provide a working “Request account deletion” route, identify Tag Along and Fortwit, explain what is deleted or retained, and allow a request without reinstalling the app. You must not need to create a new account to use it. We may verify ownership using existing account details.

Contact Fortwit at Tagalong@fortwit.com or its published postal address, using “Tag Along deletion request” where practical. Provide the account email, phone number or username and whether you want the account or specified information deleted. Do not send your password, full payment details or an identity document unless we have explained a necessary, secure verification process.

An authorised representative may submit a request with suitable evidence of authority. Someone affected by another user’s content may also request removal or report a privacy violation; they do not need an account.

We use existing sign-in or contact details where possible and collect only the additional information needed to prevent unauthorised deletion. Verification information is not used for advertising. We seek it promptly and only pause a statutory response period where the law permits.

Save or request a copy of information you want to keep. Permanent deletion removes access, profile history and the ability to recover deleted items. Review any event you host so attendees can receive necessary cancellation or organiser-change information. Exporting data or resolving an event must not become an unnecessary condition that blocks deletion.

If a future version offers paid services, cancellation and refund choices will be explained before confirmation. A separate app-store subscription or external booking may require separate cancellation; we do not require you to wait for a subscription term to end to delete the account.

We acknowledge a request within 5 business days. Once account deletion is confirmed, we disable normal access and remove public visibility promptly. We aim to complete active-system deletion within 30 calendar days of confirmation, while meeting any earlier deadline that runs from receipt under applicable law. Identity checks are handled without undue delay.

Backups and isolated recovery copies are deleted or expire within 90 days of confirmation, not 90 days after the active-system period ends. They are not used for analytics, marketing or ordinary service delivery; if restored for recovery, the deletion is reapplied before normal use resumes. A law requiring earlier erasure takes priority.

We confirm completion through an appropriate contact route and explain any narrowly retained records, their reason and their retention period or review trigger. If a legally permitted extension is needed, we notify you within the original applicable response period.

We may retain only the information necessary for a specific legal obligation, valid preservation order, established legal claim, proportionate fraud/security purpose or another applicable lawful exception. We record the reason, limit access and do not use retained information for unrelated product development or marketing.

Routine security logs are normally held for up to 90 days. Minimal support, safety and privacy-request records may be kept for up to 24 months where necessary. Longer legal holds are reviewed at least every 6 months and end when the reason expires. A statutory record duty may require a different period; we explain it where permitted. We do not keep all account content indefinitely in case it might be useful.

Any retained abuse-prevention identifier is limited and proportionate to the risk, remains personal information if it can still be linked to you, and is subject to review. Removing a name or hashing an identifier does not automatically anonymise the data. We may keep genuinely anonymous statistics that cannot reasonably identify you.

A story expires from view after 24 hours; that is a display rule, not a promise that all copies disappear at that moment. Under the adopted launch schedule, active media is deleted within 3 days after expiry. Abandoned uploads are deleted within 3 days after abandonment, and rejected media within 3 days after final review, except for a documented lawful hold.

Deleting an individual post, image, video or other item removes it from ordinary display promptly and from active storage within 30 days, subject to any shorter applicable duty. Related backups expire within 90 days of that deletion trigger. If a story is kept as necessary evidence of a specific report, it follows the limited safety-case retention period, with restricted access.

Another person may have saved a screenshot or a copy outside Tag Along. External hosts, recipients, search engines or services may hold information as independent controllers. We cannot directly erase copies we do not control, but we take notification or other reasonable steps required by law and help identify an appropriate contact. This limitation does not excuse deleting data held by our own processors or our own copies of shared messages.

If we refuse all or part of a request, we explain the reason, retained categories and how to contest the decision, unless the law prevents disclosure. Contact us with “Deletion appeal” for review. You can complain to a competent regulator or seek a legal remedy without first completing our internal process. See the Privacy Policy for regional rights and response periods.

Contact: Fortwit Technology Limited, Tagalong@fortwit.com, 6B Abiola Okeke Close, Medina Estate, Gbagada, Lagos, Nigeria.